*All of us know that the resulting increase in customers contact and transactions associated with their work accumulation occurs in the customer service department and prevent companies and institutions from achieve the goals and satisfy the customer.
*The goal was simplify administrative processes and eliminate the form of routine customer service where the customer service tools in the first place based on a set of written records handwritten was established with a common database for all customers and their own transactions and the provision of management tools associated with the customers to supervisors sections.
*The customer service department is equipped with the latest special customer service software and adds their comments and all information that aims to improve the product and service provided to them and easily retrieve any outdated information from previous special products to customers without a client lost-time, allowing for immediate answers to arrange the situation.

* The use of all modern communication for communicate between heads of departments to meet the demands and specifications of the customer products as soon as is the communication management within the factory and beyond between the heads of departments and customers by customer software and communication service.
*Enable the customer to log on to the security of the system to follow its own manufacturing orders and what has been achieved and which can secure all information stored in the customer management group to work with a password specific to each client and prevents unauthorized access to it.

*Time management while maintaining the value where the customer service system works efficiently to deliver the information to the department heads and managers are constantly making them work to improve and develop and test strategies, and work on the development of operational and developmental automatically through the system solutions.
*Our customers service system, make on labor more flexible monitoring and control actions in real time and the speed of the process of the development of new strategies to adapt to changing customer requirements and business objectives.
*The customer can see the full archive for samples of fabrics which have been manufactured earlier in the specifications histological and work to repeat any of them or re-developed.